{"info":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","description":"

The WildJar API allows you to programmatically access call details, configure services and features, manage accounts and send SMS/MMS.

Document Conventions

Field names with a leading colon (:) :id are used to indicate path variables which need to be replaced.

Double curly braces {{placeholder_description}} are used to indicate a placeholder value which needs to be replaced.

Authentication

Requesting an access token

Request an access token from https://api.trkcall.com/v2/token/.

POST https://api.trkcall.com/v2/token/\n\n

The body of this POST request must contain the below (encoded in application/x-www-form-urlencoded as defined in the OAuth 2.0 specification):

grant_type=client_credentials\n\n

The header of this POST request must contain the Base 64 encoded string that contains the username and password of the authorised user, separated by a colon.

Authorization: Basic {{base64 encoded username:password}}\n\n

cURL Example

Request:

curl -X POST -d 'grant_type=client_credentials' -u 'username:password' https://api.trkcall.com/v2/token/\n\n

Response:

{\"access_token\":\"_NRyFKc...MzUpw\",\"token_type\":\"bearer\",\"expires_in\":3600}\n\n

Authenticating a request

To authenticate your requests, specify the access token requested in the previous step in the request header.

Authorization: Bearer {{access_token}}\n\n

Tips

When dealing with tokens, best practice is to design your requests to capture and reuse the same token within the token expiry window (returned in the \"expires_in\" field).

Pagination

Most requests return 100 records by default, but can return up to a maximum of 2000 per page. You can change the number of records returned by a request by specifying the number of records per page using the perPage query parameter. If the number of records returned exceeds the per page limit (or default, if not specified), you can paginate through the records using the page query parameter.

For example:

?perPage=10&page=1\n\n

Account Filtering

If you manage multiple accounts, you can filter most requests by account by using the account query parameter and specifying the account number. You can specify multiple accounts by comma separating the account numbers. For example:

?account=20000,20001\n\n

You can obtain the account number from GET https://api.trkcall.com/v2/account/ or from the WildJar dashboard.

Rate Limiting

To prevent abuse of the WildJar API, requests are rate limited.

Request Type	Limit
Token Registration	5 token registration requests per user, per hour
GET Requests	100 requests per user token, per hour.

\n\n

If you exceed the rate limit, the API will respond with an HTTP 429 (Too Many Requests) response.

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Filter accounts by name

\n","type":"text/plain"},"key":"name","value":null},{"disabled":true,"description":{"content":"

Filter accounts by status. You can filter by active or suspended accounts.

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To show the account as part of the account structure, including an account's parent or child accounts, use show=links.

\n","type":"text/plain"},"key":"show","value":"links"}],"variable":[{"description":{"content":"

The WildJar account ID

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The WildJar account ID

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The available Category Codes are as below:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Category Code	Category Name
`ART-0`	Arts and Entertainment
`AUT-0`	Automotive - Dealership
`AUT-1`	Automotive - Mechanic and Parts
`AUT-2`	Automotive - Tyre Fitter
`BEA-0`	Beauty and Fitness
`BUS-0`	Business and Industrial Markets
`COM-0`	Computers and Electronics
`FIN-0`	Finance and Insurance
`FOD-0`	Food and Drink
`GAM-0`	Games
`HEA-1`	Healthcare - Aged Care
`HEA-2`	Healthcare - Dental
`HEA-0`	Healthcare - Other
`HOB-0`	Hobbies and Leisure
`HOM-1`	Home Services - Electrical
`HOM-2`	Home Services - HVAC
`HOM-3`	Home Services - Locksmith
`HOM-4`	Home Services - Painting and Decorating
`HOM-5`	Home Services - Plumbing
`HOM-6`	Home Services - Pool and Garden
`HOM-7`	Home Services - Removalist
`HOM-0`	Home Services - Other
`INT-0`	Internet and Telecom
`JOB-0`	Jobs and Education
`GOV-0`	Law and Government
`MAR-0`	Marketing and Advertising
`PET-0`	Pets and Animals
`EST-0`	Real Estate
`SHO-0`	Shopping
`SPO-0`	Sports
`TRA-0`	Travel
`OTHER`	Other

The WildJar account ID of the account to be moved

\n","type":"text/plain"},"type":"any","value":"","key":"child"},{"description":{"content":"

The WildJar account ID of the new parent account

\n","type":"text/plain"},"type":"any","value":"","key":"parent"}]}},"response":[{"id":"892c89dd-cd0e-4026-b5ef-883490b01cd2","name":"Make an account a sub-account of another","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://api.trkcall.com/v2/account/tree/:child/:parent","protocol":"https","host":["api","trkcall","com"],"path":["v2","account","tree",":child",":parent"],"variable":[{"key":"child","value":"20002","description":"The WildJar account ID of the account to be moved"},{"key":"parent","value":"20001","description":"The WildJar account ID of the new parent account"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": true\n}"}],"_postman_id":"f4eafd7c-5ff3-49a7-95d0-7aa2856902b9"},{"name":"List all sub-accounts of a parent account","id":"bf5f403e-5e59-4f14-8013-879cfbe9f91b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/account/father/:account","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}},"urlObject":{"protocol":"https","path":["v2","account","father",":account"],"host":["api","trkcall","com"],"query":[],"variable":[{"description":{"content":"

The WildJar account ID of the parent account

\n","type":"text/plain"},"type":"any","value":"","key":"account"}]}},"response":[{"id":"6afd5dc0-0bc3-43b8-ab98-deecaf6f20cb","name":"List all sub-accounts of a parent account","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://api.trkcall.com/v2/account/father/:account","protocol":"https","host":["api","trkcall","com"],"path":["v2","account","father",":account"],"variable":[{"key":"account","value":"","description":"The WildJar account ID of the parent account"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": [\n {\n \"id\": \"20001\",\n \"name\": \"Example Account\",\n \"status\": \"active\",\n \"plan\": \"default\",\n \"subLevel\": \"0\",\n \"father\": null,\n \"billerCode\": \"01234567-1234-1234-1234-0123456789AB\",\n \"type\": \"direct\",\n \"fatherName\": null\n },\n {\n \"id\": \"20003\",\n \"name\": \"Example Plumbing\",\n \"status\": \"active\",\n \"plan\": \"default\",\n \"subLevel\": \"1\",\n \"father\": \"20001\",\n \"billerCode\": null,\n \"type\": null,\n \"fatherName\": \"Example Account\"\n }\n ]\n}"}],"_postman_id":"bf5f403e-5e59-4f14-8013-879cfbe9f91b"}],"id":"eeeb4562-d0fa-4f80-af84-3898e085037c","description":"

This section outlines creating and managing accounts.

In the WildJar platform, an account is a container for storing tracking numbers, call data and users.

If you're managing call tracking for multiple clients, business entities or franchise locations, for example, you would create a new account for each.

\n","_postman_id":"eeeb4562-d0fa-4f80-af84-3898e085037c","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}}},{"name":"Address Book","item":[{"name":"List contacts","id":"44ad399e-bce5-4e29-b273-37cdfddbe3b9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/addressbook/","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}},"urlObject":{"protocol":"https","path":["v2","addressbook",""],"host":["api","trkcall","com"],"query":[],"variable":[]}},"response":[{"id":"5d8b366e-a238-4997-83c9-14442fdaf6c2","name":"List contacts","originalRequest":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/addressbook/"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": [\n {\n \"uuid\": \"01234567-1234-1234-1234-0123456789AB\",\n \"account\": \"20001\",\n \"firstName\": \"Sam\",\n \"lastName\": \"Booker\"\n }\n ]\n}"}],"_postman_id":"44ad399e-bce5-4e29-b273-37cdfddbe3b9"},{"name":"Get full contact details","id":"33ec0181-41d1-414a-84f7-9085a2c773d1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/addressbook/:uuid","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}},"urlObject":{"protocol":"https","path":["v2","addressbook",":uuid"],"host":["api","trkcall","com"],"query":[],"variable":[{"description":{"content":"

The UUID of the address book contact

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Gets the biller code(s)

Gets the invoice breakdown for a given month, similar to what's available in the Monthly Summary in the WildJar portal.

As billing is performed in arrears, the invoicing is available for a given month on the first day of the following month. For example, the invoice breakdown for March is available from the first of April.

The item codes are as below:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Item code	Description
MONTHLY-FEE	Monthly technology subscription
NUMBER-RENTAL	Number rental
RECHARGE-SMS	SMS credit recharge
SMS-BULK	SMS campaigns
SMS-OUTBOUND	Outbound SMS
SUPPORT-FEE	Support assistance fee
TRANSCRIPT	Call intelligence and WildJar AI minutes
VOICE-OUTBOUND	Outbound minutes
VOICE-USAGE	Inbound minutes

The month in MM format (ie. 02 for February)

\n","type":"text/plain"},"key":"month","value":"MM"},{"disabled":true,"description":{"content":"

The year in YYYY format (ie. 2025)

\n","type":"text/plain"},"key":"year","value":"YYYY"}],"variable":[{"description":{"content":"

The WildJar biller code (UUID) for the client

\n","type":"text/plain"},"type":"any","value":"","key":"biller_code"}]}},"response":[{"id":"6c96787b-7101-47d9-ae63-da442e1b81c5","name":"Get monthly invoice breakdown","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://api.trkcall.com/v2/biller/:biller_code/invoice/?month=02&year=2025","protocol":"https","host":["api","trkcall","com"],"path":["v2","biller",":biller_code","invoice",""],"query":[{"key":"month","value":"02","description":"The month in MM format (ie. 02 for February)"},{"key":"year","value":"2025","description":"The year in YYYY format (ie. 2025)"}],"variable":[{"key":"biller_code","value":"147d6f04-09c0-4ff2-8175-feed6b433a31","description":"The WildJar biller code (UUID) for the client"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": {\n \"id\": \"90267\",\n \"billerCode\": \"147d6f04-09c0-4ff2-8175-feed6b433a31\",\n \"XeroInvoice\": \"0195b5fb-08db-750a-8f7c-0be4b7cf3f94\",\n \"type\": \"monthly\",\n \"dateStart\": {\n \"date\": \"2025-02-01 00:00:00.000000\",\n \"timezone_type\": 3,\n \"timezone\": \"Australia/Sydney\"\n },\n \"items\": [\n {\n \"id\": \"95745\",\n \"item\": \"MONTHLY-FEE\",\n \"specs\": null,\n \"qty\": \"1\",\n \"unit\": \"39.0000\",\n \"invoiceId\": \"90267\",\n \"extra\": null\n },\n {\n \"id\": \"95746\",\n \"item\": \"VOICE-USAGE\",\n \"specs\": \"AU-geo\",\n \"qty\": \"289\",\n \"unit\": \"0.1200\",\n \"invoiceId\": \"90267\",\n \"extra\": {\n \"tot\": 289,\n \"prefix\": null,\n \"type\": null,\n \"account\": \"10001\",\n \"country\": null,\n \"distinct\": 90,\n \"specs\": \"AU-geo\",\n \"accounts\": {\n \"10001\": {\n \"tot\": 267,\n \"distinct\": 80\n },\n \"10002\": {\n \"tot\": 22,\n \"distinct\": 10\n }\n }\n }\n },\n {\n \"id\": \"95747\",\n \"item\": \"NUMBER-RENTAL\",\n \"specs\": \"AU-geo\",\n \"qty\": \"1\",\n \"unit\": \"12.0000\",\n \"invoiceId\": \"90267\",\n \"extra\": {\n \"tot\": \"1\",\n \"prefix\": null,\n \"type\": \"geo\",\n \"account\": \"10001\",\n \"country\": \"AU\",\n \"distinct\": null,\n \"accounts\": {\n \"10001\": {\n \"tot\": 1,\n \"distinct\": 0\n }\n }\n }\n },\n {\n \"id\": \"95748\",\n \"item\": \"NUMBER-RENTAL\",\n \"specs\": \"AU-mobile\",\n \"qty\": \"1\",\n \"unit\": \"12.0000\",\n \"invoiceId\": \"90267\",\n \"extra\": {\n \"tot\": \"1\",\n \"prefix\": null,\n \"type\": \"mobile\",\n \"account\": \"10001\",\n \"country\": \"AU\",\n \"distinct\": null,\n \"accounts\": {\n \"10001\": {\n \"tot\": 1,\n \"distinct\": 0\n }\n }\n }\n },\n {\n \"id\": \"95749\",\n \"item\": \"NUMBER-RENTAL\",\n \"specs\": \"AU-smart\",\n \"qty\": \"19\",\n \"unit\": \"12.0000\",\n \"invoiceId\": \"90267\",\n \"extra\": {\n \"tot\": 19,\n \"prefix\": null,\n \"type\": \"smart\",\n \"account\": \"10002\",\n \"country\": \"AU\",\n \"distinct\": null,\n \"accounts\": {\n \"10002\": {\n \"tot\": 12,\n \"distinct\": 0\n },\n \"10001\": {\n \"tot\": 7,\n \"distinct\": 0\n }\n }\n }\n }\n ],\n \"total\": 325,\n \"details\": {\n \"10001\": {\n \"VOICE-USAGE\": {\n \"tot\": 267,\n \"amount\": 32.04,\n \"distinct\": 80\n },\n \"NUMBER-RENTAL\": {\n \"tot\": 9,\n \"amount\": 108\n }\n },\n \"10002\": {\n \"VOICE-USAGE\": {\n \"tot\": 22,\n \"amount\": 2.64,\n \"distinct\": 10\n },\n \"NUMBER-RENTAL\": {\n \"tot\": 12,\n \"amount\": 144\n }\n }\n },\n \"freeMonth\": false\n }\n}"}],"_postman_id":"a263af59-f230-4cff-ada0-d37b403586de"}],"id":"6af554d2-5113-450e-b0a4-410af5a5203a","_postman_id":"6af554d2-5113-450e-b0a4-410af5a5203a","description":"","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}}},{"name":"Calls","item":[{"name":"List calls","id":"1fe808e7-1588-4953-848d-aacc39e46470","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/call/","description":"

List all calls in the call log.

Filter the results by date from. You can specify dates in YYYY-MM-DD format or dates and times in YYYY-MM-DDTHH:MM:SS format. You can also specify the time zone offset YYYY-MM-DDTHH:MM:SS+11:00 if required.

\n","type":"text/plain"},"key":"dateFrom","value":""},{"disabled":true,"description":{"content":"

Filter the results by date to. You can specify dates in YYYY-MM-DD format or dates and times in YYYY-MM-DDTHH:MM:SS format. You can also specify the time zone offset YYYY-MM-DDTHH:MM:SS+11:00 if required.

\n","type":"text/plain"},"key":"dateTo","value":""},{"disabled":true,"description":{"content":"

Filter the results by minumum duration in seconds.

\n","type":"text/plain"},"key":"durationMin","value":""},{"disabled":true,"description":{"content":"

Filter the results by maximum duration in seconds.

\n","type":"text/plain"},"key":"durationMax","value":""},{"disabled":true,"description":{"content":"

Filter the results by first time caller. To show only first time callers, use firstTimeCaller=yes and only repeat callers, use firstTimeCaller=no.

\n","type":"text/plain"},"key":"firstTimeCaller","value":""},{"disabled":true,"description":{"content":"

Sort the call log by the Call ID. To sort ascending, use order=id and to sort descending, use order=-id

\n","type":"text/plain"},"key":"order","value":""},{"disabled":true,"description":{"content":"

Filter the results by status of the call:

answered - The call has has been answered (by a person or the answer point phone system).\nabandoned - The caller has hung up before the call is answered (by a person or the answer point phone system) and before the missed call timeout.\nmissed - The call has not been answered (by a person or the answer point phone system) before the missed call timeout.

\n","type":"text/plain"},"key":"status","value":null},{"disabled":true,"description":{"content":"

The tz database time zone name to apply to datefrom and dateto filters, for example timezone=Australia%2FSydney. To get the time zone of an account, use the \"timezone\" field from an account or \"tz\" field from a user.

\n","type":"text/plain"},"key":"timezone","value":""},{"disabled":true,"description":{"content":"

Filter the results by tracking number. The number format must be in international format, without a leading plus (E164 format). For example, 02 5550 1234 would be formatted as trackingNumber=61255501234.

\n","type":"text/plain"},"key":"trackingNumber","value":""},{"disabled":true,"description":{"content":"

Filter the results by the tracking source. For example, trackingSource=SMS will show the numbers with the names \"SMS\" and \"SMS Follow Up\".

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Show detailed call records for a specific call. If the number is configured for dynamic number insertion, it will also show web attribution information.

Call ID

\n","type":"text/plain"},"type":"any","value":"","key":"id"}]}},"response":[{"id":"be493a82-6475-4899-9145-82374d3ba467","name":"Show call details","originalRequest":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/call/{{id}}"},"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": {\n \"id\": \"5515733\",\n \"uuid\": \"4fdd1e19-796c-4247-be5e-591cba175109\",\n \"status\": \"answered\",\n \"caller\": \"61488843599\",\n \"firstTimeCaller\": \"yes\",\n \"duration\": \"68\",\n \"talkTime\": \"59\",\n \"target\": \"611300317533\",\n \"audio\": \"http://s3-ap-southeast-2.amazonaws.com/audio.trkcall.com/uploads/WildJar-preamble2.mp3\",\n \"audioId\": \"4fdd1e19-796c-4247-be5e-591cba175109\",\n \"direction\": \"inbound\",\n \"account\": \"23515\",\n \"accountName\": \"Demo Calls\",\n \"trackingNumber\": \"61299999904\",\n \"trackingName\": \"FakeNumber 4\",\n \"trackingSource\": \"Demo Google PPC\",\n \"tags\": null,\n \"DTMF\": null,\n \"DTMFname\": null,\n \"location\": \"Mobile\",\n \"country\": \"AU\",\n \"network\": \"Mobile\",\n \"state\": \"NSW\",\n \"area\": \"SYDNEY\",\n \"timestamp\": \"1594940822\",\n \"dateStartGMT\": \"2020-07-16 23:07:02\",\n \"dateStopGMT\": \"2020-07-16 23:08:10\",\n \"userTimezone\": \"Australia/Sydney\",\n \"dateStartUser\": \"2020-07-17 09:07:02\",\n \"dateStopUser\": \"2020-07-17 09:08:10\",\n \"localTimezone\": \"Australia/Sydney\",\n \"dateStartLocal\": \"2020-07-17 09:07:02\",\n \"dateStopLocal\": \"2020-07-17 09:08:10\",\n \"score\": 3,\n \"notes\": \"Booked a meeting\",\n \"web\": {\n \"medium\": \"paid\",\n \"source\": \"google\",\n \"page\": \"https://wildjar.com/\",\n \"campaign\": \"Call Tracking\",\n \"keyword\": \"+call +tracking\",\n \"content\": null,\n \"device\": null,\n \"landing\": \"https://wildjar.com/?gclid=CjwKCAjwr7X4BRA4EiwAUXjbt2RoyJlFWVGvXDEfNmtOiSLiA_aOUzF3HDg00a9WnBYt_ayi4ox06xoCsDoQAvD_BwE\",\n \"user\": \"875667270\",\n \"session\": \"1594764457\",\n \"referrer\": null,\n \"IP\": \"66.249.90.248\",\n \"gclid\": \"CjwKCAjwr7X4BRA4EiwAUXjbt2RoyJlFWVGvXDEfNmtOiSLiA_aOUzF3HDg00a9WnBYt_ayi4ox06xoCsDoQAvD_BwE\",\n \"gsi\": \"1594764457\"\n },\n \"IVR\": {\n \"id\":\"123456\",\n \"option\":\"1\",\n \"action\":\"transfer\",\n \"actionId\":\"1234\",\n \"name\":\"Sales\",\n \"remoteCode\":null\n },\n \"intelligence\": \"1\"\n }\n}"}],"_postman_id":"60fed026-d036-4436-9370-c4dfd0c5b45e"},{"name":"Show call details and call transcription","id":"112d243f-17dc-4aa7-8616-38a5388cc95e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/call/:id/full","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}},"urlObject":{"protocol":"https","path":["v2","call",":id","full"],"host":["api","trkcall","com"],"query":[],"variable":[{"description":{"content":"

Call ID

\n","type":"text/plain"},"type":"any","value":"","key":"id"}]}},"response":[{"id":"a22452a2-9cb3-4f67-a944-5548447aa938","name":"Show call details","originalRequest":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/call/{{id}}/full"},"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": {\n \"id\": \"5515733\",\n \"uuid\": \"4fdd1e19-796c-4247-be5e-591cba175109\",\n \"status\": \"answered\",\n \"caller\": \"61488843599\",\n \"firstTimeCaller\": \"yes\",\n \"duration\": \"68\",\n \"talkTime\": \"59\",\n \"target\": \"611300317533\",\n \"audio\": \"http://s3-ap-southeast-2.amazonaws.com/audio.trkcall.com/uploads/WildJar-preamble2.mp3\",\n \"audioId\": \"4fdd1e19-796c-4247-be5e-591cba175109\",\n \"direction\": \"inbound\",\n \"account\": \"23515\",\n \"accountName\": \"Demo Calls\",\n \"trackingNumber\": \"61299999904\",\n \"trackingName\": \"FakeNumber 4\",\n \"trackingSource\": \"Demo Google PPC\",\n \"tags\": null,\n \"DTMF\": null,\n \"DTMFname\": null,\n \"location\": \"Mobile\",\n \"country\": \"AU\",\n \"network\": \"Mobile\",\n \"state\": \"NSW\",\n \"area\": \"SYDNEY\",\n \"timestamp\": \"1741322463\",\n \"dateStartGMT\": \"2025-03-07 04:41:03\",\n \"dateStopGMT\": \"2025-03-07 04:41:49\",\n \"userTimezone\": \"Australia/Sydney\",\n \"dateStartUser\": \"2025-03-07 15:41:03\",\n \"dateStopUser\": \"2025-03-07 15:41:49\",\n \"localTimezone\": \"Australia/Sydney\",\n \"dateStartLocal\": \"2025-03-07 15:41:03\",\n \"dateStopLocal\": \"2025-03-07 15:41:49\",\n \"score\": 3,\n \"notes\": \"Booked a meeting\",\n \"web\": {\n \"medium\": \"paid\",\n \"source\": \"google\",\n \"page\": \"https://wildjar.com/\",\n \"campaign\": \"Call Tracking\",\n \"keyword\": \"+call +tracking\",\n \"content\": null,\n \"device\": null,\n \"landing\": \"https://wildjar.com/?gclid=CjwKCAjwr7X4BRA4EiwAUXjbt2RoyJlFWVGvXDEfNmtOiSLiA_aOUzF3HDg00a9WnBYt_ayi4ox06xoCsDoQAvD_BwE\",\n \"user\": \"875667270\",\n \"session\": \"1594764457\",\n \"referrer\": null,\n \"IP\": \"66.249.90.248\",\n \"gclid\": \"CjwKCAjwr7X4BRA4EiwAUXjbt2RoyJlFWVGvXDEfNmtOiSLiA_aOUzF3HDg00a9WnBYt_ayi4ox06xoCsDoQAvD_BwE\",\n \"gsi\": \"1594764456\"\n },\n \"IVR\": {\n \"id\": \"123456\",\n \"option\": \"1\",\n \"action\": \"transfer\",\n \"actionId\": \"1234\",\n \"name\": \"Sales\",\n \"remoteCode\": null\n },\n \"intelligence\": {\n \"confidence\": 0.8849957627118642,\n \"donedate\": \"2025-03-07 15:42:08\",\n \"sentiment\": \"Positive\",\n \"fullText\": \"Hello?\\nThis is Waldron. Hi, Waldron.\\nHey, Kim. How you going?\",\n \"sentiments\": {\n \"Positive\": 4,\n \"Neutral\": 19,\n \"Negative\": 0\n },\n \"utterances\": [\n {\n \"emotion\": \"Neutral\",\n \"sentiment\": \"Neutral\",\n \"gender\": \"unknown\",\n \"sentence\": \"Hello?\",\n \"start\": 1,\n \"end\": 1,\n \"metadata\": {\n \"channel\": \"1\"\n },\n \"confidence\": 0.82142,\n \"events\": [\n {\n \"word\": \"Hello?\",\n \"start\": 560,\n \"end\": 1140,\n \"confidence\": 0.82142,\n \"sentiment\": \"Neutral\"\n }\n ]\n },\n {\n \"emotion\": \"Neutral\",\n \"sentiment\": \"Neutral\",\n \"gender\": \"unknown\",\n \"sentence\": \"This is Waldron. Hi, Waldron.\",\n \"start\": 2,\n \"end\": 6,\n \"metadata\": {\n \"channel\": \"1\"\n },\n \"confidence\": 0.95770085,\n \"events\": [\n {\n \"word\": \"This\",\n \"start\": 1920,\n \"end\": 2032,\n \"confidence\": 0.98084,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"is\",\n \"start\": 2032,\n \"end\": 2168,\n \"confidence\": 0.99533,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"Waldron.\",\n \"start\": 2176,\n \"end\": 3100,\n \"confidence\": 0.99046,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"Hi,\",\n \"start\": 4240,\n \"end\": 4664,\n \"confidence\": 0.94012,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"Waldron.\",\n \"start\": 4712,\n \"end\": 5660,\n \"confidence\": 0.91293,\n \"sentiment\": \"Neutral\"\n }\n ]\n },\n {\n \"emotion\": \"Neutral\",\n \"sentiment\": \"Neutral\",\n \"gender\": \"unknown\",\n \"sentence\": \"Hey, Kim. How you going?\",\n \"start\": 4,\n \"end\": 6,\n \"metadata\": {\n \"channel\": \"1\"\n },\n \"confidence\": 0.937404,\n \"events\": [\n {\n \"word\": \"Hey,\",\n \"start\": 4480,\n \"end\": 4904,\n \"confidence\": 0.99115,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"Kim.\",\n \"start\": 4952,\n \"end\": 5224,\n \"confidence\": 0.9659,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"How\",\n \"start\": 5272,\n \"end\": 5432,\n \"confidence\": 0.99092,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"you\",\n \"start\": 5456,\n \"end\": 5592,\n \"confidence\": 0.81657,\n \"sentiment\": \"Neutral\"\n },\n {\n \"word\": \"going?\",\n \"start\": 5616,\n \"end\": 6180,\n \"confidence\": 0.92248,\n \"sentiment\": \"Neutral\"\n }\n ]\n }\n ],\n \"talkStats\": {\n \"silenceLength\": 4,\n \"speechLength0\": 0,\n \"speechLength1\": 33,\n \"talkTime\": 37\n },\n \"AI\": {\n \"detected\": \"unsure\",\n \"summary\": {\n \"id\": \"chatcmpl-B8JpAnQEOT4xxbi2wiAiZStYX35uI\",\n \"content\": \"- Waldron called Kim\"\n }\n },\n \"conversation\": [\n {\n \"chan\": \"agent\",\n \"text\": \"Hello?\"\n },\n {\n \"chan\": \"agent\",\n \"text\": \"This is Waldron. Hi, Waldron.\"\n },\n {\n \"chan\": \"agent\",\n \"text\": \"Hey, Kim. How you going?\"\n }\n ]\n }\n }\n}"}],"_postman_id":"112d243f-17dc-4aa7-8616-38a5388cc95e"},{"name":"List call tags","id":"29b4dc64-ce3a-4014-8818-aea753359952","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/call/tag","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}},"urlObject":{"protocol":"https","path":["v2","call","tag"],"host":["api","trkcall","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"29b4dc64-ce3a-4014-8818-aea753359952"},{"name":"Add tag(s) to a call","id":"c5a69aac-10fc-4f98-b429-0755d481df14","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[],"body":{"mode":"raw","raw":"{\n \"tags\": [\n \"{{new_tag_name}}\",\n \"{{existing_tag_uuid}}\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://api.trkcall.com/v2/call/:id","description":"

Add a tag or tags to a call.

If you specify a name, a new tag will be created. If you specify the UUID of an existing tag, that tag will be applied.

Call ID

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Add text notes to a call.

Call ID

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Score or rate a call.

Scores

\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n

Value	Description
0	Not Classified
1	Poor
2	Average
3	Good

Call ID

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\n","type":"text/plain"},"key":"dateTo","value":""},{"disabled":true,"description":{"content":"

Filter the results by minumum duration in seconds.

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Filter the results by maximum duration in seconds.

\n","type":"text/plain"},"key":"durationMax","value":""},{"disabled":true,"description":{"content":"

Sort the call log by the Call UUID. To sort ascending, use order=uuid and to sort descending, use order=-uuid

\n","type":"text/plain"},"key":"order","value":""},{"disabled":true,"description":{"content":"

Filter the results by status of the call:

\n","type":"text/plain"},"key":"status","value":""},{"disabled":true,"description":{"content":"

\n","type":"text/plain"},"key":"timezone","value":""},{"disabled":true,"description":{"content":"

Filter the results by the user's SIP extension. To get the extension, take the final 3 digits of the SIP username. For example, SIP user 00000123 can be filterd using 123: trackingNumber=123

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(Optional) Filter tracking numbers by WildJar account ID

\n","type":"text/plain"},"key":"account ","value":""},{"disabled":true,"description":{"content":"

(Optional) Sort numbers by tracking number. To sort ascending, use order=did and to sort descending, use order=-did

\n","type":"text/plain"},"key":"order","value":""},{"disabled":true,"description":{"content":"

(Optional) Filter tracking numbers by number type, for example geo, mobile, smart, tollfree

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(Optional) GEO NUMBERS ONLY. Filter the results by the local call area. For example, area=Sydney or area=London.

\n","type":"text/plain"},"key":"area","value":null},{"disabled":true,"description":{"content":"

(Optional) Filter the results by tracking number type. The available types are:

geo - local numbers

mobile - mobile numbers

smart - national numbers - eg, AU 1300 numbers, UK 03 numbers

tollfree - toll-free numbers

\n","type":"text/plain"},"key":"network","value":null},{"disabled":true,"description":{"content":"

(Optional) Sort the available number pool. To sort ascending, use order=did and to sort descending, use order=-did

\n","type":"text/plain"},"key":"order","value":""},{"disabled":true,"description":{"content":"

(Optional) Filter results by the number prefix. For example, prefix=6129 or prefix=44204.

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The 2 character ISO country code (ie. AU, NZ, GB, US, CA)

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The voicemail action ID

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This section outlines how to create and manage voicemail actions.

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The WildJar account ID

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The WildJar account ID

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The IVR action ID

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The WildJar account ID

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The WildJar account ID

\n","type":"text/plain"},"type":"any","value":"","key":"account"},{"id":"118818d6-8275-4899-8df0-36ebab3bbb93","description":{"content":"

The IVR action ID

\n","type":"text/plain"},"type":"any","value":"","key":"actionId"}]}},"response":[{"id":"4e867cba-bb74-4e4e-998d-54cb68c7cd5a","name":"Update IVR","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\": \"New IVR\",\n \"nextAction\": \"transfer\",\n \"nextActionId\": \"1234\",\n \"timeout\": \"5\",\n \"digitTimeout\": \"3\",\n \"finishOnKey\": \"#\",\n \"digits\": \"1\",\n \"retries\": \"1\",\n \"message\": \"Please press 1 for sales, 2 for support, 3 for accounts.\",\n \"invalidText\": \"\",\n \"invalidPlay\": null,\n \"invalidAction\": \"hangup\",\n \"invalidActionId\": \"0\",\n \"notify\": \"no\",\n \"groupId\": \"0\",\n \"valid\": [\n {\n \"option\": \"1\",\n \"action\": \"transfer\",\n \"actionId\": \"12345\",\n \"name\": \"Sales\",\n \"remoteCode\": null\n },\n {\n \"option\": \"2\",\n \"action\": \"transfer\",\n \"actionId\": \"67890\",\n \"name\": \"Support\",\n \"remoteCode\": null\n },\n {\n \"option\": \"3\",\n \"action\": \"transfer\",\n \"actionId\": \"11121\",\n \"name\": \"Accounts\",\n \"remoteCode\": null\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://api.trkcall.com/v2/routing/:account/ivr/:actionId","protocol":"https","host":["api","trkcall","com"],"path":["v2","routing",":account","ivr",":actionId"],"variable":[{"key":"account","value":"","description":"The WildJar account ID"},{"key":"actionId","value":"","description":"The IVR action ID"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": {\n \"action\": \"ivr\",\n \"id\": \"1\",\n \"account\": \"20001\",\n \"name\": \"New IVR\",\n \"nextAction\": \"transfer\",\n \"nextActionId\": \"1234\",\n \"timeout\": \"5\",\n \"digitTimeout\": \"3\",\n \"finishOnKey\": \"#\",\n \"digits\": \"1\",\n \"retries\": \"1\",\n \"message\": \"Please press 1 for sales, 2 for support.\",\n \"invalidText\": \"\",\n \"invalidPlay\": null,\n \"invalidAction\": \"hangup\",\n \"invalidActionId\": 0,\n \"notify\": \"no\",\n \"groupId\": \"0\",\n \"valid\": [\n {\n \"id\": 12345,\n \"option\": \"1\",\n \"action\": \"transfer\",\n \"actionId\": 12345,\n \"name\": \"Sales\",\n \"remoteCode\": null\n },\n {\n \"id\": 67890,\n \"option\": \"2\",\n \"action\": \"transfer\",\n \"actionId\": \"67890\",\n \"name\": \"Support\",\n \"remoteCode\": null\n },\n {\n \"id\": 11234,\n \"option\": \"3\",\n \"action\": \"transfer\",\n \"actionId\": \"11121\",\n \"name\": \"Accounts\",\n \"remoteCode\": null\n }\n ]\n }\n}"}],"_postman_id":"7b18fd39-a379-4bc9-b39a-ae880631d593"}],"id":"f2436fa9-688b-44fb-8be6-30a5b7cf6031","description":"

This section outlines how to create and manage IVR menus.

\n","_postman_id":"f2436fa9-688b-44fb-8be6-30a5b7cf6031","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}}}],"id":"2448beaa-59e7-4c04-bca7-ab338ede3782","description":"

Inbound calls are routed using sequences of \"actions\" called a call flow. The below actions are able to be viewed and configured via the API:

\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n

Action Type	Description
transfer	Transfer the call to a destination answer point.
voicemail	Prompt the caller to leave a voicemail.
time	Apply routing based on time of day.
robin	Route calls amongst multiple actions in a round-robin configuration.
ivr	Prompt the caller to select an option and route based on the input.

\n\n

The below are able to be used in call flows but cannot be configured by this endpoint:

\n\n \n \n \n \n \n \n \n \n \n \n \n \n

Action Type	Description
location	Automatic routing based on postcode input or mobile location.
hangup	Hang up the call or end the call flow.

\n\n\n

Best Practice

When creating a call flow, it is best practice to create them in reverse, as each \"action\" requires the action and action ID of the next action in the call flow.

\n","event":[{"listen":"prerequest","script":{"id":"d5810fda-cdbb-48f1-98f6-50a66843ccaa","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"2eed5f58-1de9-4438-b1f8-18b2050297fd","type":"text/javascript","exec":[""]}}],"_postman_id":"2448beaa-59e7-4c04-bca7-ab338ede3782","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}}},{"name":"SMS","item":[{"name":"Inbound SMS","item":[{"name":"List inbound SMS messages","id":"72bbeb09-308b-42a6-a82a-fe994de13cc2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/sms/","description":"

Lists inbound SMS replies, including optouts

Available parameters

\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n

Parameter	Description
sender	Filter the results by the sending tracking number. The number format must be in international format without a leading plus (E164 format). For example, 0491 578 888 would be formatted as `sender=61491578888`
receiver	Filter the results by the recipient's number. The number format must be in international format without a leading plus (E164 format). For example, 0491 578 888 would be formatted as `receiver=61491578888`
datefrom and dateto	Filter the results by date range. You can specify dates in YYYY-MM-DD format or dates and times in YYYY-MM-DDTHH:MM:SS format. You can also specify the time zone offset YYYY-MM-DDTHH:MM:SS+11:00 if required.

","auth":{"type":"oauth2","oauth2":{"basicConfig":[{"key":"accessToken","value":""}],"advancedConfig":[{"key":"tokenType","value":""}]},"isInherited":true,"source":{"_postman_id":"018e22a6-7615-41df-bb60-b42edc37eb4d","id":"018e22a6-7615-41df-bb60-b42edc37eb4d","name":"WildJar API v2","type":"collection"}},"urlObject":{"protocol":"https","path":["v2","sms",""],"host":["api","trkcall","com"],"query":[],"variable":[]}},"response":[{"id":"9b79e3d8-d4c3-46fb-a986-ca09944b73ea","name":"List inbound SMS","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://api.trkcall.com/v2/sms/","protocol":"https","host":["api","trkcall","com"],"path":["v2","sms",""],"query":[{"key":"perPage","value":"1","disabled":true},{"key":"page","value":"1","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Thu, 16 Apr 2020 01:41:55 GMT"},{"key":"Content-Type","value":"text/html; charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Server","value":"nginx"},{"key":"Access-Control-Expose-Headers","value":"Date"},{"key":"Access-Control-Allow-Headers","value":"Date"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"ok\",\n \"data\": [\n {\n \"uuid\": \"e6ca1185-1a0f-42e4-a9d8-439c8bef4407\",\n \"account\": \"20000\",\n \"sender\": \"61491570006\",\n \"receiver\": \"61491570110\",\n \"content\": \"Thanks your your call. Please reach out if you need anything.\",\n \"stamp\": \"1566191890\",\n \"application\": \"4575c429-e650-468a-8c7b-8a0fb33fcc9f\",\n \"optout\": \"no\"\n }\n ],\n \"recordsTotal\": 267,\n \"recordsFiltered\": 267\n}"}],"_postman_id":"72bbeb09-308b-42a6-a82a-fe994de13cc2"},{"name":"List inbound SMS configurations","id":"9fe31a3b-0c38-4ed8-884a-63daf89d967a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://api.trkcall.com/v2/sms/application/","description":"

Show the configurations for inbound SMS, including the email address where inbound SMS will be forwarded to and the default opt-out keyword for SMS Campaigns from this number.

Add a configurations for inbound SMS to one of your numbers. The email address where inbound SMS will be forwarded to and the default opt-out keyword for SMS Campaigns from this number must be set.

The inbound SMS configuration UUID

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This section outlines inbound SMS, including forwarding rules for SMS2Email.

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Send a single outbound SMS

This section outlines management of transactional (single-send) SMS.

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Available parameters

\n\n \n \n \n \n \n \n \n

Parameter	Description
status	Filter campaigns by status. If status is not specified, all statuses are shown. Valid statuses are `completed`, `draft`, `processing`, `send` (for campaigns scheduled or ready to send) and `error`. You can show campaigns from multiple statuses by comma separating the statuses, for example `status=error,draft,send`. completed\n

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The first step in sending an SMS campaign is to create a draft.

If the length of the message content exceeds 160 characters, it will be split into multiple messages and charged accordingly. You can see how many messages the content will be split across under \"concatenation\" in the response.

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